Refund and Return Policy

We are committed to providing our customers with a hassle-free shopping experience. If, for any reason, you are not satisfied with your purchase, please review our refund and return policy below to understand your rights and obligations.

1. General Conditions

   • Return or refund requests must be made within 15 days of receiving the product.
   • To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging.
   • Certain items, such as customized or clearance products, are not eligible for return.



2. Damaged or Defective Products

   • If you receive a damaged or defective product, you must inform us within 48 hours of receiving it.
   • We will require visual proof (photos or videos) showing the damage or defects.
   • If the product is deemed defective or damaged, we will offer you a free replacement or a full refund.



3. Products Not Received

   • If you have not received your order within the expected timeframe, you may request a refund or replacement after verification with our logistics team.
   • Delays due to customs, natural disasters, or other events beyond our control are not covered by this policy.



4. Order Cancellation

   • You can cancel an order before it is shipped for a full refund. Once the order is shipped, it cannot be canceled and must follow the return process.



5. Return Shipping Costs

   • Return shipping costs are the customer's responsibility unless the return is due to our error (wrong product shipped or defective product).
   • We recommend using a trackable shipping service for any returns to ensure the product reaches us.



6. Refunds

   • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
   • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.



7. Exceptions and Exclusions

   • The following items are not eligible for return or refund :
   • Customized products
   • Sale or clearance items
   • Gift cards
   • We will require visual proof (photos or videos) showing the damage or defects.



8. Customer Service

   • For any return, refund requests, or questions regarding our policy, please contact our customer service at hello@godo.cm.
   • We commit to responding to all requests within 48 hours.