What are the delivery times?
Delivery times vary depending on your location and the product ordered. Typically, orders are delivered within 7 to 20 business days. You will receive a confirmation email with a tracking number once your order has been shipped.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking link. You can also track your order by logging into your account on our website and checking the <My Orders> section.
Can I modify or cancel my order after placing it?
If your order has not yet been shipped, you can modify or cancel it by contacting our customer service immediately. If the order has already been shipped, you will need to wait to receive it and follow our return procedure to obtain a refund.
What should I do if I receive a defective or incorrect product?
If you receive a defective or incorrect product, please contact us within 48 hours of receiving it with supporting photos or videos. We will offer you an exchange or a refund according to your preference.
How do I return a product?
To return a product, please contact us to obtain a return authorization. The product must be returned in its original condition, unused, and in its original packaging. Return shipping costs are at your expense, unless the return is due to our error.
When will I receive my refund?
Once we have received and inspected the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed via your original method of payment within 7 to 10 business days.
Do you offer discounts or promotional codes?
Yes, we regularly offer discounts and promotional codes. Subscribe to our newsletter or follow us on social media to stay informed about the latest offers.
What payment methods do you accept?
We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment methods. All transactions are secure and encrypted.
Can I change the shipping address after placing my order?
If your order has not yet been shipped, you can change the shipping address by contacting us immediately. Once the order has been shipped, we cannot change the shipping address.
How can I contact you?
You can contact us via our website's contact form, by email at hello@godo.cm, or by phone at hello@godo.cm . Our customer service is available Monday to Friday, from 9 AM to 6 PM.
